🎯 January 2026 Update: New structure with Information Required and Reassessment stages to clearly separate responsibilities between Operations and Risk teams.

1. Pre-Approval

• Purpose: All renters have completed the online application and at least one has been pre-approved automatically by the system.
• Actions:
  • Store applicant data, employment, income, rent value, assets, etc.
  • System performs initial eligibility check.
  • If documentation is missing to send to Risk:
    • Deal is tagged
    • Operations is notified
    • Operations contacts Renter or Broker/Realtor depending on the case
    • Once complete → advances to Risk Analysis
• Auto outcomes:
  • ❌ Rejected → deal closed as Lost – Pre-Approval Failed
  • ✅ Documentation complete → move to Risk Analysis
• Key fields: renters' status, property, assigned broker/realtor, pre-approval score

2. Risk Analysis

• Purpose: Formal risk evaluation and underwriting decision.
• Actions:
  • Ticket created in Risk module (CRM)
  • Financial assessment (income, employment stability, bank statements)
  • Analysis with TransUnion: criminal background, evictions, credit history
  • Cross-check with property and owner if applicable
• Risk ticket stays active during evaluation
• Global risk resolution is reflected in the Deal
• All detail per person is in the Risk ticket connected to the Deal
• Outcomes:
  • ✅ Approved → move to RPSA
  • ⚠️ Needs more documentation/guarantor → move to Information Required
  • ❌ Rejected → closed as Lost – Risk Declined
• Automations:
  • Trigger generation of the approval certificate
  • Notify internal risk team or broker

3. Information Required

• Purpose: Risk team has determined they need additional information to make a decision.
• When used:
  • Additional documentation required
  • Guarantor/co-signer requested
  • Clarifications about Renter's profile needed