Last Updated: September 23, 2026

AH Technology Ltd, trading as Klyk ("Klyk", "we", "us", or "our"), respects your privacy and is committed to protecting the personal data of our customers and their end-users. This Privacy Policy explains how we collect, use, process, and protect information when you use our application, Resolver by Klyk, deployed within third-party communication platforms (Slack, Microsoft Teams, Google Chat) and integrated with your IT infrastructure.

For the purposes of UK data protection law, when Klyk processes IT infrastructure data, chat logs, and end-user data on behalf of your organization, Klyk acts as a Data Processor, and your organization is the Data Controller. When Klyk collects account, billing, and administrative contact information to manage your subscription, Klyk acts as the Data Controller.

By using Resolver by Klyk, you acknowledge the data practices described in this policy. If you do not agree with these practices, do not install or use the Service.

1. Information We Collect

Because Resolver by Klyk acts as an IT automation and management interface, we collect and process data necessary to execute commands between your communication platforms and your IT infrastructure (such as NinjaOne, Okta, Microsoft Entra, and Google Workspace).

1.1 Data Provided by Integration Platforms When you install and authorize our application, we collect:

• Workspace Metadata: Tenant IDs, Space IDs, channel names, and workspace configurations.
• User Information: User IDs, display names, email addresses, and role permissions necessary to map chat users to IT admin profiles.
• Interaction Data: Chat logs, command inputs, and query histories submitted directly to the Resolver by Klyk application.

1.2 Data Retrieved from IT Infrastructure Depending on the permissions (including Super Admin scopes) you grant, we temporarily process:

• Endpoint & Device Data: Information retrieved via NinjaOne or similar RMM tools (e.g., hostnames, device statuses) required to resolve active IT tickets.
• Identity Provider (IdP) Data: Directory information required for user provisioning or permission checks.

2. How We Use Your Information

We process your data strictly to provide, maintain, and improve the Service. We use your data to:

• Authenticate users and verify permissions before executing high-privilege IT commands.
• Process support requests and provide IT issue resolution services.
• Log activity for security auditing and compliance purposes.

Strict Prohibition on AI Training: Customer data, including prompts, context, and chat histories, is processed ephemerally by our Large Language Model (LLM) providers. We do not use customer data, nor do we allow our subprocessors to use customer data, to train, fine-tune, or improve proprietary or public AI models.

3. Our Lawful Basis for Processing (UK GDPR)