Privacy Policy – Bab Al Rashid Recruitment

Customer App & Driver App

1. Who we are

This Privacy Policy applies to the mobile applications operated by Bab Al Rashid Recruitment Company ("we", "us", or "our"):

• Bab Al Rashid for Recruitment – for customers booking domestic worker services (the "Customer App").
• Bab Al Rashid | Driver – for drivers delivering and collecting workers (the "Driver App").

By using either app, you acknowledge that you have read this Privacy Policy. If you do not agree with it, please do not use either app.

2. Information we collect

Both apps

• Account information: your name, mobile number, email address, and password (which is protected and never stored in readable form).
• Identity information: your national ID or iqama number. When required, your identity may be verified through the Nafath national identity service in the Customer App.
• Profile details: your gender and, optionally, a profile photo.
• Device information: your device model, operating system, app version, and push-notification token.
• Communications: messages, photos, and files you send through in-app chat, as well as any support tickets you submit.

Customer App only

• Addresses: delivery details you enter, including the contact name, country, city, district, and street. The app does not access your device's GPS or precise location.
• Booking details: services, contracts, selected workers, schedules, ratings, and complaints.
• Documents and images: visa documents, support-ticket and chat attachments, and your profile photo. These are uploaded from your camera or photo library only when you choose to upload them.
• Payments: card payments are processed by our licensed payment provider, Paymob. We do not store your full card number. If you choose to save a card, we keep only a reference to it, its brand, and its last four digits. We also keep transaction records, your wallet balance, and loyalty points.