Effective Date: September 17, 2026

Contact Email: [email protected]

This Privacy Policy applies to the mobile and desktop game Arca Nova (hereinafter referred to as the “Game”), including all related game clients, official mini-programs, in-game services, and official functional modules (collectively referred to as the “Services”). This policy explains how we collect, use, store, disclose and protect your personal information when you use our Services, as well as your legal rights regarding your personal data.

By accessing or using Arca Nova, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, please do not use our Game and related Services.

1. Definitions

Personal Data: Refers to any information that can directly or indirectly identify an individual, including but not limited to device information, gameplay data, network log information, and other user-related data specified in applicable global privacy laws (GDPR, CCPA, COPPA, etc.).

User: Any individual who downloads, installs, registers for, or uses the Game and our supporting Services.

Service Providers: Authorized third-party companies or individuals that provide technical support, data analysis, advertising delivery, payment settlement and other auxiliary services for the Game.

2. Information We Collect

We only collect necessary information to ensure the normal operation of the Game, optimize user experience, and guarantee service security. The information we collect is divided into automatically collected information and user voluntarily provided information:

2.1 Information You Voluntarily Provide

• Account Registration Information: If you register a game account, we may collect your account nickname, avatar, and binding third-party account information (if you log in via Google, Apple, or social platforms) to complete account authentication and game data synchronization.
• Feedback & Support Information: When you contact our customer service, submit game feedback, or report problems, we will collect the text, pictures, screenshots and other content you provide, as well as your contact information, to reply to your consultation and solve your issues.
• In-Game Purchase Information: If you participate in in-app purchases, we will record transaction order numbers, purchase records, and product entitlement information. We do not collect or store your bank card, payment password or complete payment account information, and all payment processes are completed by official third-party payment channels.

2.2 Automatically Collected Information

• Device Information: We automatically collect your device model, operating system version, device unique identifier, screen resolution, and network type to adapt game operation and resolve device compatibility issues.
• Gameplay & Usage Data: Including game login time, game duration, operation records, game progress, level data, item possession records, and game crash logs, which are used to save user game data, optimize game experience, and fix program bugs.
• Network & Log Information: Including IP address, access time, service interaction logs, and request records, for network security monitoring, anti-cheating detection, and abnormal access risk identification.

3. How We Use Your Information

We strictly use your collected information in accordance with this Privacy Policy and applicable laws, and will not use your personal data for unauthorized purposes. The main usage scenarios are as follows: