AI agent UX · Product design · Self-directed concept · Alexis Ovitt

Relay explores how an AI agent can handle after-hours property-management operations while preserving human judgment, trust, and relationship work.

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Evidence boundary

Relay is a concept prototype. Domain-informed findings, prototype-defined behavior, and unvalidated business hypotheses are labeled separately so seeded demo data is never presented as a real outcome.

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01 — Problem / Opportunity Brief

Tenant problem

During an emergency, a tenant is stressed and still has to decide what information matters.

Manager problem

After hours, the property manager becomes the coordination system: assessing urgency, finding vendors, authorizing work, and keeping the tenant informed.

Business risk

• Manager burnout / churn
• Tenant churn / renewal risk
• Reputation damage

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Opportunity

Design an AI agent that handles repeatable emergency coordination while preserving human judgment where it matters.

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Tenant → Relay → Property manager

Relay handles the coordination. The property manager keeps the judgment, trust, and relationship.

02 — Domain Research Summary

Design trigger

A blank text field places too much cognitive burden on someone dealing with an active emergency.

Research input

I interviewed a water-restoration project manager to understand what responders actually need to know during a flooding incident.

Decision