Overview

This guide explains how to access and utilize AI Message Details in conversations. The feature enables users to view the components used to generate AI responses and edit knowledge base sources directly from the conversation interface.

Key Functionality

The AI Message Details sidebar provides transparency into how responses are constructed. Users can examine the prompt, knowledge chunks, and intent that informed each AI-generated message.

Main Steps

Accessing Details: Click the Response Info icon to open the sidebar containing AI response information.

AI Response Display: The sidebar shows the actual message delivered to the user at the top.

Prompt Review: Users can view and modify the prompt that generated the response through an "edit prompt option."

Data Source Management: The knowledge chunk section displays up to three FAQ or website data sources used. Users can click any chunk to edit it in an editable text box, with changes saving immediately to the knowledge base.

Additional Features

• Visibility: Accessible for AI messages, AI workflow actions, and bot trial messages
• Edit Tagging: Modified website information receives an "Edited" tag with update details
• FAQ Updates: Modifying FAQs updates them in real-time; previous versions show as deleted
• Dynamic Prompts: The Prompt section adapts based on whether the AI message originated from a Conversation AI subaccount bot or workflow action

Note: Knowledge chunks only appear if the knowledge base contributed to generating the response.