The feature allows users to "easily create and save templates, eliminating the need to repeatedly write the same emails or SMS." This functionality helps maintain consistency in marketing communications.
Users access SMS templates by navigating to the Conversations section on their subaccount, then selecting the Templates option where they can create, edit, or delete templates.
Email templates are found in the Marketing section, also under Templates. This area allows users to manage both email and SMS templates together.
The templates are available for use across multiple features including conversations, triggers, campaigns, and workflows.
The support portal lists related articles, covering topics such as appointment notifications, SMS campaigns, RCS messaging, review request customization, and notification settings for invoicing.