Making Click & Collect Faster & More Transparent
👤 My Role
Product Manager
🏷️ Project Type
Individual Bootcamp Project
🛠 Responsibilities
- Conducted UX research to identify user pain points in the Click & Collect experience.
- Designed and conducted usability testing to evaluate proposed solutions.
- Translated research findings into product requirements and user-centered improvements.
- Defined product priorities, success metrics, and next-step recommendations.
📋 Project Context
| Item |
Detail |
| Role |
Product Manager |
| Duration |
Apr–Aug 2026 |
| Industry |
BeautyTech / E-commerce |
| Tools |
Draw.io • Figma • STITCH AI |
| Skills |
User Research • Usability Testing • Product Prioritization • PRD |
🔎 The Problem & Opportunity
🔊 User Voice
Real user reviews from Sociolla app in App Store, used as supporting evidence for this independent case study.
📉 Data
- 65% drop-off
- 2-4 hours confirmation time