• Type: Remote
• Location: Buenos Aires
• Full time. Relación de Dependencia

About the role

We are looking for a Delivery Manager with a strong results- and customer-oriented mindset, responsible for ensuring the efficient delivery of the company’s Fortinet services by leading technical teams, managing relationships with strategic clients, and ensuring compliance with agreed SLAs.

What you’ll be doing

• Lead the end-to-end service delivery management, ensuring quality, timelines, and SLA compliance
• Build and maintain strong client relationships, identifying needs and promoting continuous improvement
• Manage client escalations, ensuring effective and timely resolutions in coordination with technical teams
• Prepare and present monthly performance and service reports for clients and management
• Coordinate with Presales and Sales teams, aligning scope, expectations, and work plans
• Lead, motivate, and develop the technical team by assigning workloads and fostering professional growth
• Participate in client meetings to define work plans, project follow-ups, and improvement opportunities
• Drive ongoing technical training in company technologies and products
• Prepare and deliver technical presentations for clients and internal stakeholders
• Provide continuous coaching and feedback to the team, fostering collaboration and high performance
• Work closely with the company’s Project Manager

Who the company is looking for

• Minimum of 5 years of experience in similar roles