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Need help running your store?

For any questions or issues related to running your store, please go to Seller Center and contact your GamsGo Seller Manager for assistance.

If you need to submit a formal review request under one of the six categories below, email [email protected] using the relevant template.

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1. Choose the Right Request Type

Request type When to use it Required subject line
Review appeal Ask for a review of buyer feedback and explain why it may qualify for removal. [Review Appeal] Store Name - Order ID
Refund and penalty appeal Request reconsideration of a platform-issued refund, chargeback-related clawback, or financial penalty decision. [Refund & Penalty Appeal] Store Name - Order ID
Buyer report Report specific buyer behavior with supporting records. [Buyer Report] Store Name - Order ID
Withdrawal issue Request investigation of an existing withdrawal after an initial support check. [Withdrawal Issue] Store Name - Withdrawal ID
Product request Request a new product or additional variants of an existing product. [Product Request] Store Name - Product Name
Account appeal Appeal an existing account ban, store closure, suspension of selling privileges, or other restriction. [Account Appeal] Store Name

For general operating questions, onboarding questions, verification difficulties, technical issues, or requests for permission to sell an existing product, contact your GamsGo Seller Manager in Seller Center for guidance.

An account appeal concerns an existing restriction. It is not the category for ordinary sign-in problems or a new request for selling permission.

Use Refund & Penalty Appeal for financial decisions and Account Appeal for account or store restrictions. If both arise from the same enforcement notice, explain both in one email, include the notice reference, and use the category that matches your main request.

2. Before You Send

  1. Choose the category that matches your request and copy its subject line and email template below.
  2. Replace the example labels with your own details. Keep the category tag in square brackets, such as [Review Appeal].
  3. Complete the relevant fields, explain the outcome you are requesting, and attach the supporting records. Write Not applicable only when a field does not apply. If information or a record cannot be obtained, write Unavailable and explain why; do not invent details or list a missing file as attached.
  4. Check that the subject, business reference, and email body describe the same issue. Include the time zone when dates or times matter.
  5. Send the email to [email protected]. For further evidence or updates, reply to the original email thread.

Use the email address linked to your GamsGo account where possible. If you send from another address, explain why and still provide your GamsGo account email; identity verification may be required.

Submit one main request per email. Include multiple Orders only when they relate to the same incident, and explain the connection. Provide business references as text in the email body, not only in screenshots.

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Use the required template for formal requests.

Missing or inconsistent information may need to be corrected before your request can be reviewed. Provide readable records that support your explanation. Sending an email or completing a template does not mean the requested outcome has been approved.

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Response time: We usually send an initial reply within about one week of receiving your email. This is the expected time for a first response, not a guarantee that the case will be resolved within a week. Investigations or requests for additional evidence may take longer. Follow up in the original thread.

3. Copy an Email Template

A. Review Appeal

Use this template to identify the exact review and explain the specific facts you dispute. Attach the full review screenshot and relevant delivery and communication records. Disagreeing with a low rating does not, by itself, establish grounds for removal.

To: [email protected]
Subject: [Review Appeal] Store Name - Order ID

Store name:
GamsGo account email:
Order ID:
Review date (if available):
Review content (copy the text or refer to the full screenshot):

Reason for appeal:
Explain which parts of the review you dispute and why.

Timeline (include dates, times, and time zone):

Requested resolution:

Attachment list:
1. Full screenshot of the review
2. Relevant delivery records
3. Relevant communication records