[Seller] How to Deliver Orders

This article applies to all GamsGo sellers and platform customer support teams. It provides detailed guidance on the delivery process, delivery methods for each service type, delivery deadlines, successful delivery criteria, the complete Order status flow, evidence requirements, automatic confirmation and completion mechanisms, common pitfalls, and penalties. Compliant fulfillment is the most important step sellers can take to reduce disputes and protect their payout.

1. Supported Delivery Methods

Service Type	Delivery Method	Buyer Must Provide	Required Evidence
Digital Subscription	Account credentials / family group invitation / gift code	For family groups: email address	Account screenshots, invitation screenshots, and Order chat records
Game Accounts	Account credentials + backup email / security code	None	Account login screenshots and screenshots of included items
Top Ups	UID-based Top Up / login-based Top Up	UID or account + password	Successful Top Up screenshots, timestamps, and a screen recording of the process
Gift Cards	Redemption code (text / image)	None	Screenshots showing the denomination and region, plus chat delivery records
Game Items / Game Coins	In-game trade / mail / auction house / transfer	In-game account information	In-game screen recording and verification of the recipient's character name

For differences in fulfillment by service type, refer to the relevant documentation.

2. Delivery Deadlines

Sellers must complete delivery within the Guaranteed Delivery Time stated in the Offer.
Recommended range: 0–24 hours. Failure to deliver after the Guaranteed Delivery Time may allow the buyer to Report an issue.
Response time: If the buyer submits an inquiry or reports an Issue within the Order, the seller must respond within 12 hours and must resolve the Issue or provide a solution within no more than 36 hours. All manually fulfilled Orders must be delivered within the promised timeframe.
Failure to deliver within the promised timeframe: The buyer may cancel the Order immediately and receive a full refund.

3. Successful Delivery Criteria

When the seller clicks “Deliver Now,” all of the following requirements must be met:

The delivery content—such as account credentials, an invitation, a redemption code, or Top Up proof—has been sent to the buyer through the Order chat / system message;
The content is genuine and usable: login details are correct, the invitation is valid, the redemption code can be activated, or the UID Top Up has been credited;
The correct delivery method label has been selected on the Order page to support any subsequent dispute review;
Records of any external communication are not considered valid evidence. All deliveries must be completed through the platform's Order chat.

4. Order Status Flow

Status	Meaning	Actions Available to the Seller	Key Deadline
Pending Payment	The buyer has not yet paid	Wait	—
Waiting for shipment	Payment has been made; awaiting delivery	Deliver within the promised timeframe	Guaranteed Delivery Time
Waiting for delivery	Delivered; awaiting buyer confirmation	Monitor the Order for any Issue reported by the buyer	Automatically marked Completed after 48 hours
Issue in progress	The buyer has reported an Issue / submitted a Request GamsGo Review	Respond and attempt to reach an agreement within 12 hours; provide evidence for the platform review and resolve the Issue within no more than 36 hours
Completed	The buyer has confirmed receipt / the Order was completed automatically	The payout enters the pending settlement / settled process	An Issue may still be reported during the Warranty Period
Refunded	The Order has been refunded	None	Commission and payout are reversed proportionally

5. Automatic Confirmation and Completion

Automatic completion after 48 hours (Waiting for delivery): If the buyer neither opens a dispute nor confirms receipt within 48 hours after delivery, the system automatically marks the Order as Completed;
Automatic completion does not mean the warranty has expired: After the Order is completed automatically, the buyer may still Report an issue during the Warranty Period;