[Seller] Seller Conduct and Violation Enforcement

This policy applies to all sellers registered to operate on GamsGo Marketplace, including individual and merchant sellers. By joining and operating on the platform, you are deemed to have understood and agreed to comply with these rules. This article explains violation levels, common violations, enforcement measures the platform may take, store health assessments, and the appeal process.

1. Violation Levels

The platform classifies violations into four levels—L1 through L4—based on their impact on the buyer experience, transaction security, and marketplace integrity. Higher levels carry more severe penalties.

Level	Name	Definition	Typical Enforcement Measures
L1	Minor Violation	Low-risk conduct that does not affect Order or fund security, failure to follow Offer listing and content rules, and similar conduct	Warnings, penalty points, and temporary visibility and traffic restrictions
L2	Moderate Violation	Conduct that may affect the buyer experience and involves a degree of fraud or disruption to marketplace integrity	Fines, requiring Offers to be Delisted, restrictions on the ability to List Offers, delayed settlement and withdrawals, and placement in a monitoring period
L3	Serious Violation	Conduct that clearly harms buyer rights or marketplace integrity	Store suspension, withdrawal restrictions, and the freezing or deduction of payout from related Orders
L4	Permanent Restriction	Conduct involving scams, account theft, payment fraud, major fraud, money laundering, or similar activity	Store removal, priority use of payout to compensate buyers, and a permanent ban from rejoining

The platform determines and applies specific enforcement measures after considering the nature and severity of the violation, its consequences, and the seller's violation history. For L2 and higher violations, the platform may also impose a fine, with the Amount determined based on the circumstances and actual losses. If multiple provisions are violated at the same time, enforcement will follow the highest applicable level. Repeated violations will result in progressively more severe penalties, up to permanent removal.

2. Transaction and Fulfillment Violations

2.1 False Shipment / False Delivery (L1–L3)

The delivered content materially differs from the Offer description;
Deceiving buyers by uploading fake screenshots, serial numbers, accounts, or similar materials.

2.2 Failure to Deliver Within the Agreed Time (L1–L2)

Failing to deliver within the promised time without proactively notifying the buyer;
Repeated delivery delays within a short period that result in complaints;
Failing to Delist Offers or suspend operations in advance due to vacation, personal matters, or similar reasons, causing Orders to go unfulfilled and be refunded.

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Advance notice may exempt you from penalties: If you expect that you will be unable to fulfill Orders normally due to vacation, an emergency, or another reason, notify the platform in advance through the Seller Center or an official channel. Once confirmed by the platform, related fines incurred during the reported period may be waived. If you do not provide notice, these rules will apply as usual.

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2.3 Unauthorized Order Cancellation (L1–L2)

Unilaterally canceling an Order without a valid reason or without explaining the reason to the buyer.

2.4 Abandoning a Store and Becoming Unreachable (L4)

Remaining unreachable for an extended period, failing to fulfill Orders, and failing to handle Issues while the store has unfulfilled Orders or unresolved Issues, without notifying the platform. If the seller remains unresponsive after repeated contact attempts, the store will be deemed abandoned. The platform may remove the store immediately and freeze related payout for priority use in buyer refunds and Issue compensation.