Overview

This article explains how Scalendo determines which sender email appears when leads receive messages, covering both manual and automated emails.

Key Note: "Now that Workflows are live in all accounts, you can do everything that Triggers and Campaigns do (and more!), all in one builder!"

Which Sender Email Will Leads Receive?

Priority Table for Manual Emails

• Unassigned & Assigned Contacts: Logged in user email (1st priority)

Priority Table for Automated Emails

• Unassigned Contacts: Campaign/workflow settings (1st priority) → Location Email (2nd priority) → Agency Email (3rd priority)
• Assigned Contacts: Campaign/workflow settings (1st priority) → Assigned User Email (2nd priority) → Location Email (3rd priority) → Agency Email (4th priority)

Special Cases

• Review Request Emails: Always uses "the Logged in user email as the sender email"
• Appointment Confirmation Emails: Uses [email protected] (based on Mailgun subdomain) or SMTP integrated email

How to Check Contact Assignment Status

Method 1: Smart Lists

Search for the contact in the Smart Lists tab to verify assignment status.

Method 2: Conversations

Search Conversations → Click the icon on the right to view Contact Details → Check assignment information.