• Type: Remote
• Location: Colombia
• Full time, contractor - Monthly payment in USD

About the role

L1/L2 production support for complex payment applications on BASE24-eps. The role involves debugging and resolving issues, coordinating between Development, Project, and Product Management teams, and collecting logs/traces for defect escalations. Customer interaction is central — conference calls, handling escalations, and communicating solutions. On-call support, shift rotation, and occasional domestic/international travel may be required.

Who the company is looking for

• Bachelor's degree or equivalent experience in a software-related field
• Minimum 4 years of relevant working experience in production support
• Good command of written and spoken English
• Ability to work independently and collaborate with others as required
• Understanding of severity and impact levels of application and customer problems
• Able to analyze, resolve, or provide workaround solutions on priority cases
• Experience in bug analysis and simulation of customer-reported issues
• Willing to provide informal internal training and/or mentoring to peers

Technical knowledge

• Production support experience in BASE24-eps on HP NonStop (Tandem), IBM AIX/Unix, and RHEL platforms
• Hands-on exposure to HP NonStop technology and Unix/AIX environments
• BASE24-eps UI desktop and configuration of BINs, cards, message profiles, and institutions
• Knowledge of BASE24-eps configurations, routing, and object-oriented methodology