Overview

This support article provides step-by-step instructions for Twilio users to configure webhooks in their Twilio console to enable incoming calls, messages, and call status updates within the Scalendo platform.

Key Configuration Steps

Purpose of Webhooks: "Twilio needs to communicate with our system: send the incoming call, message or status update to us."

Voice Configuration URLs

• Inbound Calls: https://services.leadconnectorhq.com/phone-system/voice-call/inbound
• Call Status Updates: https://services.leadconnectorhq.com/appengine/twilio/incoming_call_status
• Both require HTTP POST method

Messaging Configuration URLs

• Inbound Messages: https://services.leadconnectorhq.com/appengine/twilio/incoming_message
• HTTP POST method required

Additional Requirements

• Set routing region to 'US1'
• Configure webhook as primary handler for voice and messaging
• For messaging services: Use the same incoming message URL for both Request and Fallback URLs
• Caller Name Lookup is recommended but optional

The article includes detailed screenshots and instructions for both standard phone number configuration and numbers connected to a Messaging Service.