Connect Facebook and Instagram Messenger to your Scalendo CRM to centralize customer conversations. This integration allows you to manage all messages from one platform, improving response time and customer engagement.
When customers first message your business, Scalendo creates or updates contacts based on your deduplication preferences. If "Allow Duplicate Contact" is disabled, the system automatically merges messenger contacts with existing records matching email or phone numbers. When enabled, separate contact records may exist for the same person.
To ensure seamless message flow: