Overview
This guide explains how to use the Social Planner tool to share review posts across various social media platforms. It's designed for business owners and marketing professionals seeking to promote positive feedback, increase audience engagement, and strengthen their online presence.
What is Review Post Automation?
Review Post automation in Social Planner refers to allowing users to publish the reviews coming from Google business profile or Facebook page to publish on social media profiles.
Benefits of Sharing Reviews
- Trust & Credibility: Positive reviews establish business credibility and turn satisfied customers into advocates
- Visibility: Social media algorithms prioritize engaging content; reviews increase likes, comments, and shares
- Social Proof: Reviews demonstrate product/service quality to potential customers
Prerequisites
- Connect social accounts via the Integrations tab in Settings
- Select review sources (Facebook or Google Business Profile)
- Check existing reviews in Reputation > Reviews
- Create automation via Social Planner > New Post > Post Reviews
Step-by-Step Navigation
Navigate to Marketing > Social Planner and follow these steps:
- Click 'Post reviews'
- Select source accounts and star rating range for review fetching
- Choose destination social platforms for publishing
- Set maximum number of posts to push
- Configure posting frequency (daily/weekly/monthly)