If you’re experiencing issues, have questions about scoring, or need help with your account, reach out anytime.

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Email support: [email protected]

Response time: within 24–48 hours

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Frequently Asked Questions

Scoring

How does Shell score outfits?

• Shell evaluates outfits based on multiple style factors, including color harmony, context, cohesion, and overall fit.
• After scanning, you’ll receive a score and clear suggestions for improvement.

What happens if my outfit scores below 85?

• You’ll receive actionable fixes explaining what to adjust.
• You can rescan the outfit up to 2 times to improve your score.
• Outfits that score 85 or higher are certified and cannot be rescanned.

How many rescans do I get?

• Each outfit can be rescanned a maximum of 2 times, unless it already scores 85 or above.

Photos and data

Where are my photos stored?

• Outfit photos are securely stored on our servers to enable scoring and archiving.
• You can delete your photos at any time from within the app.
• Deleted photos are permanently removed from your account.

Account

How do I delete my account?