Company: Tendos.ai · Location: Munich, Germany (on-site) · Position: Full-time · Languages: German C1+ and English
About Tendos
Tendos is the AI platform for manufacturers in the construction industry. We are redefining how sales and tender processes work: from finding the right projects to processing inquiries, creating quotes and entering orders. Our AI agents run these processes end to end, including the complex steps that used to depend on a few experts, and the platform gets better with every action. We are live with leading manufacturers across Europe and process quotes worth billions of euros. Inside sales is where we started; the platform and the markets we serve are expanding. We are a team of around 20 in the heart of Munich, venture-backed, and we work AI-first: every function automates its own back office. Construction is the biggest industry in the world, and it still runs on manual sales work. We are changing that.
The role
As a Solution Engineer at Tendos you sit at the intersection of technology and customers, ensuring that our AI-powered workflows deliver measurable value. Solution Engineering owns the technical side after the sale: setup, onboarding, integrations, quality and value delivery. You run a portfolio of customers across all phases, lead implementations, optimize data-driven processes and translate customer challenges into technical solutions. This is a hands-on, analytical role for someone who loves solving real problems with data, automation and a product mindset. You work closely with Engineering and Product and directly with our customers, so they achieve fast and lasting success with Tendos.
What you'll do
- Deliver customer value: ensure quick time-to-value and strong adoption of Tendos across customer teams.
- Lead implementations: own the technical onboarding of new customers, including AI setup, configuration, integrations with ERP and CRM systems and customer-specific pipeline or data optimizations.
- Analyze and improve: dive into data to uncover insights, track performance and identify opportunities to improve model accuracy and workflow efficiency.
- Solve problems hands-on: investigate and resolve issues directly with users, side by side with engineers.
- Escalate with standards: when something needs Engineering, you bring problem statement, customer context, reproduction steps and a proposed priority, and you feed patterns across customers, not a stream of tickets.
- Operationalize success: make customer value, performance and usage transparent across Tendos.
- Collaborate cross-functionally: translate customer needs into clear technical requirements, so Product and Engineering iterate faster.
- Run your work AI-first: onboardings, data mapping, documentation and status reporting are automated wherever possible, with the quality bar customer IT expects. No AI slop.
What you must bring
- Experience: 3 to 5 years in a customer-facing technical role (Solutions Engineer, Data Analyst, Technical Product Manager or similar). We are open to other technical and/or customer-facing backgrounds.
- Technical proficiency: strong hands-on skills in data analysis and manipulation (Python, SQL or similar); you work comfortably with structured and unstructured data.
- AI awareness: familiarity with AI or ML-driven products; you understand their potential and limitations and bridge them to real-world workflows.
- Analytical mindset: you enjoy making sense of complex datasets, diagnosing issues and turning metrics into actionable improvements.