# AINIGHT Customer Support & Troubleshooting

## Section 1 (Customer Support Inquiries and Contact Guidelines)

For any inquiries regarding the mobile application "AINIGHT" (hereinafter referred to as the "Application"), including reports of functional malfunctions, unexpected defects, system interruptions, specification inquiries, feature improvement requests, or requests for permanent account and data deletion pursuant to our Privacy Policy, please contact our support team directly at the designated electronic mail address below. All inquiries received will be reviewed and responded to sequentially via email; however, please note that response times may vary depending on inquiry volume, investigation complexity, and weekend or holiday schedules.

Customer Support Email: [email protected]

## Section 2 (Frequently Asked Questions and Troubleshooting Guide)

### 1. The Wake-Up Alarm Does Not Sound or Operates Improperly at the Scheduled Time

If the Application's sleep alarm does not trigger, fails to ring, or produces no audio output at the designated wake-up time, please ensure that notification permissions and alarm permissions have been explicitly granted to the Application in your iOS device system settings. Furthermore, please confirm that you tapped the "Start Sleep" button within the Application prior to sleeping, successfully initiating the sleep tracking state. You are also advised to check your device's physical mute switch, Focus or Do Not Disturb settings, system volume levels, and Low Power Mode configurations, as these operating system settings may suppress or silence audio output.

### 2. Subscription Management, Auto-Renewal Cancellation, and Refund Requests

If you wish to manage, cancel, or stop the automatic renewal of your paid subscription plan, please note that all subscription billing and account authentications are administered directly through Apple Inc.'s App Store ecosystem. To cancel auto-renewal, open the iOS "Settings" app on your device, tap your Apple ID account name at the very top, select "Subscriptions", locate "AINIGHT" from your active list, and confirm cancellation. For any refund requests, billing inquiries, or disputed charges regarding completed subscription payments, you must submit a refund request directly to Apple Support in accordance with Apple's official refund policies, as our support team does not possess administrative access to process monetary refunds.

### 3. Reporting and Blocking Objectionable Content or Abusive Users, and Account Deletion

If you encounter any offensive content, inappropriate character materials, terms violations, or abusive behavior exhibited by other users within the Application, you may immediately report the violation and block the offending user or content using the dedicated in-app reporting and blocking buttons located on the character detail screens. Additionally, if you wish to terminate your use of the Application and permanently erase all your stored account data, settings, and logs from our servers, you may execute the deletion procedure at any time by navigating to the "Account" screen within the Application and selecting the account deletion option.