Welcome to the Familai Support Page. We’re here to help you get the most out of your AI-powered experience. If you can’t find the answer you’re looking for below, please reach out to our team.
Our app acts as a secure interface to advanced AI models (like ChatGPT and DALL-E). When you enter a prompt, it is processed by these models to generate a unique response or image in real-time. Please note that while the AI is powerful, it may occasionally provide inaccurate information.
No. We value your privacy. Your personal prompts and generated images are processed to provide the service but are notused by our third-party AI providers to train their public models.
You have full control over your information. You can delete your account directly within the app by navigating to Settings > Account > Delete Account. Once confirmed, your account and personal identifiers (name and email) will be permanently removed from our active database.
Image generation can fail due to connectivity issues or if the prompt violates the safety guidelines of our AI providers (e.g., requests for inappropriate or copyrighted content). If you believe there is a technical error, please contact us.
Still need help? Our support team is available to assist with technical issues, billing inquiries, or data requests.
Email us at: [email protected]
We typically respond to all inquiries within 24–48 hours.