Welcome to Sovelia Support

Sovelia is a local-first iOS sleep companion designed to help you prepare for the night, configure a reliable wake-up plan, understand changes in your sleep routine, and review meaningful overnight moments with clarity.

With Sovelia, you can create smart wake windows, set a final backup alarm, check alarm readiness, review Morning Brief summaries, explore sleep duration, continuity and timing insights, understand data-source confidence, connect supported Apple Health or Apple Watch information, and privately review selected Sound Moments when available.

If you need help, have a question, or want to report an issue, we’re here for you.

Contact Support

For support requests, technical issues, feedback, subscription questions, privacy concerns, or app-related problems, please contact us at:

Email: [email protected]

We aim to reply within two business days.

Quick Answers

How do I restore Sovelia Pro?

Choose Restore Purchases on the paywall or in Settings while signed in to the Apple ID used for the purchase. If access still does not return, contact us with the approximate purchase date and product—never your password or payment-card details.

How do I cancel a subscription or trial?

Open iOS Settings → your name → Subscriptions → Sovelia, then choose Cancel Subscription. Apple manages cancellation, billing, and refunds. Deleting the app does not cancel a subscription.

Why is a night missing or incomplete?

Confirm that tracking started, the selected permissions remained enabled, the device had enough battery, and Apple Watch data reached Apple Health. Phone estimates and Health imports use different signals, so Sovelia always labels the source.

What should I check after an alarm problem?

Run Alarm Readiness, verify notifications and volume, review Focus and Silent Mode, keep the phone charged, and confirm the scheduled time. Use an independent alarm whenever missing one could create serious risk.

Are Sound Moments uploaded?

No. Enabled Sound Moments are processed and stored on the device. You can play, relabel, or delete available clips and choose a retention period.

How do I change Apple Health access?