Welcome to Jewelee support 👋

Jewelee identifies jewelry and estimates its value from a photograph. If you need help, have feedback, or want to report a problem, we're glad to hear from you.

📧 Email support

Write to us at [email protected].

We usually reply within 24–48 hours.

To help us answer quickly, tell us what device you're on and what happened. If you write from Jewelee's Settings → Contact Support, the app attaches your app version automatically.

Frequently asked questions

How does Jewelee work?

Point your camera at a piece, or choose a photo from your library, and Jewelee analyses the image to identify the piece and estimate a value range. An appraisal from a photograph is an informed estimate, not a certified valuation — a legible hallmark and a clear, close-up photo give the best result.

How do I manage or cancel my subscription?

Jewelee Pro is an auto-renewing subscription billed by Apple, so it's managed in the App Store rather than inside the app:

iPhone Settings → your name (Apple Account) → Subscriptions → Jewelee. From there you can cancel or change your plan. Cancelling keeps Pro active until the end of the period you've already paid for.

I purchased before, but Pro isn't showing — how do I restore it?

Open Jewelee's paywall and tap Restore Purchases. Make sure you're signed in with the same Apple Account you used to buy.

Can I get a refund?

Refunds for App Store purchases are handled by Apple. Go to reportaproblem.apple.com, sign in, and request a refund for Jewelee. Email us if you'd like a hand.

Where are my photos and saved pieces stored?

Your saved collection is kept on your device, not on our servers. A photograph leaves your device only to be analysed. Full details are in our Privacy Policy below.