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Technical Project Manager

Investigate, qualify, and resolve technical issues for Bloomflow's clients. Lead platform configuration and technical delivery in close coordination with the engineering and delivery teams.

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Location

Paris, Sentier

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Contract

CDI, full-time

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Languages

French + English

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Interested?

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Your contact for this role is Marc Rampal. Email [email protected] with your CV or LinkedIn and a short note on why this role is for you.

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Context

Bloomflow is a global innovation platform used by the world's leading enterprises and public-sector organizations. In 2025-2026 we're in an acceleration phase: post-merger, one unified platform, growing client expectations, and more complex delivery work than ever.

You'll report to Marc Rampal, Head of IT Operations, and work in close coordination with Billie, our Senior Engineering Project Manager based in Hong Kong. Billie covers Asia-Pacific hours; you cover Europe and beyond. Together, you give Bloomflow's clients technical support across the majority of the working day, whatever continent they're on.

Your day-to-day is anchored in technical support, investigation, and technical configuration: you dig into client issues, qualify bugs, and work with the right teams to get them resolved. Alongside that, you lead our clients' platform technical configuration, ensuring it best meets their needs.

What the role is

You sit between the client, the delivery team, and the platform.

• Level 2 support: you investigate bug reports and technical issues escalated from client-facing teams, run structured investigations, and work with Billie to qualify, reproduce, and resolve them.
• Platform configuration: in coordination with our Customer Success Managers and Project Manager, you lead the technical setup and configuration of the Bloomflow platform for clients, translating business requirements into concrete platform settings.
• Technical customization support: you participate in the delivery of client-specific technical customizations, working alongside internal teams on scoping, tracking, and coordination.

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You're not a developer, but you're technical enough to dig into technical configurations, investigate a bug report, read logs, reproduce an issue, and explain what's happening to the different stakeholders. You're organized, rigorous, and you follow things through. No two days are quite the same.

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What you'll work on

🐛 Level 2 Support & Technical Investigation

• Investigate bug reports and technical issues escalated from client-facing teams
• Reproduce issues, read logs, and run structured technical investigations
• Work in coordination with Billie to qualify severity, prioritize, and follow through to resolution
• Use monitoring tools to qualify production issues and support escalations