Need help? Check the common questions below. If the issue continues, contact us using the email address at the bottom of this page.

Frequently Asked Questions

Why does GoBed need Screen Time access?

GoBed uses Apple’s Family Controls and Managed Settings frameworks to pause selected apps on your schedule. Authorization normally needs to be completed only once. You may be asked again if you revoke access in Settings, reinstall the app, or the system authorization state changes.

Why was an app not paused at bedtime?

Check that:

1. Your sleep plan is enabled;
2. Today is included in its repeat days;
3. At least one app is selected under Controlled Apps;
4. GoBed’s required permissions are still enabled in Settings;
5. Your iPhone’s date, time, and time zone are correct.

Then open GoBed once so it can synchronize the current plan.

Why is an app still paused after the morning restore time?

iOS should normally remove the restriction automatically. Open GoBed once to reconcile the current state. If access is not restored, verify the device time, restore time, and Screen Time authorization, then restart the iPhone.

When does a 10-minute or 5-minute unlock begin?

The timer starts the moment an unlock or temporary key is successfully activated, whether or not you actively use a controlled app. When the timer ends, controlled apps are paused again if the sleep period is still active.

How often can temporary keys be used?

The 10-minute and 5-minute temporary keys can each be successfully issued once per day. A key is marked as used only after temporary access has actually started on the receiving iPhone.

Does Tap-to-Handoff require Bluetooth pairing?

No. Make sure both iPhones: