Thank you for using Audio Converter. If you experience an issue, please review the frequently asked questions below. If you still need help, contact us.

Contact Us

• Email: [email protected]
• Support hours: Monday–Friday, 9:00 AM–6:00 PM
• Response time: We typically reply within 1–2 business days.

To help us assist you more quickly, please include the following in your message:

• Your device model and iOS version
• The app version
• When the issue occurred, the steps to reproduce it, and screenshots if available
• The audio file format and source, if the issue involves file processing

Please do not send passwords, payment details, or other sensitive personal information by email.

Frequently Asked Questions

Why can't I import an audio file?

Make sure that the file format is supported and that the file is not corrupted or restricted by access permissions. You can also try saving the file to the Files app before importing it again.

What should I do if conversion or export fails?

Check that your device has enough available storage and that the original file plays normally. If the issue persists, contact us with the file format, duration, and a screenshot of any error message.

Where can I find my exported file?

After export is complete, the app displays the save location or sharing options. You can also look in the Files app under Recent or in the folder you selected for saving.

How can I send a feature request?

We welcome your feedback. Please email us with your use case and the feature you would like to see, and we will carefully consider it.