Def Beat Media Marketing – Terms & Conditions

These Terms & Conditions outline our refund policies and service expectations to ensure clarity and fairness for both sides.

Who We Are

Def Beat Media Marketing (“DBMM”) is a marketing and brand development services brand operated by affiliated Def Beat Entertainment entities, including Def Beat Entertainment, Inc. in the United States and Def Beat Entertainment Ltd. in Rwanda.

DBMM provides strategy-led marketing and brand development services for independent filmmakers, documentarians, series creators, businesses, brands, entrepreneurs, and organizations.

When Work Begins & 48-Hour Cancellation Period

Clients may request cancellation within 48 hours of purchase to be eligible for a full refund, less any applicable non-refundable payment-processing or third-party fees.

Def Beat Media Marketing will generally begin substantive work after the 48-hour cancellation period has expired. Once the 48-hour cancellation period has expired and substantive work has begun, the refund policy applicable to the purchased service will apply.

For purposes of these Terms, substantive work includes research, discovery, strategy development, audience analysis, AI-assisted processing, creative development, copywriting, concept development, campaign planning, or other work directly related to the client's purchased service.

Film Marketing Campaign Refund Policy

1. Non-Refundable Service Portion
   • Once the 48-hour cancellation period has expired and substantive work has begun, 50% of the total project fee is non-refundable.
   • This covers research, strategy, and creative development.
2. Partial Refunds Before Strategy Review Delivery
   • After the 48-hour cancellation period has expired, if a project is canceled before the campaign strategy has been delivered to the client for review, the client may be eligible for a partial refund of up to 50% of the total project fee.
   • Any partial refund will be determined based on the circumstances of the cancellation, the reason for the request, the amount of work already completed, and any non-refundable third-party costs or expenses already incurred.
   • A 50% refund is not automatic. Def Beat Media Marketing reserves the right to determine the appropriate refund amount, up to a maximum of 50% of the total project fee, based on the work performed and circumstances of the project.
3. Client Satisfaction & Resolution After Strategy Review Delivery
   • Once the campaign strategy has been delivered to the client for review, Def Beat Media Marketing will make reasonable efforts, within the agreed scope of services and revision terms, to address legitimate concerns, correct deficiencies, and work with the client toward a satisfactory resolution.
   • The client must provide Def Beat Media Marketing a reasonable opportunity to address legitimate concerns through the applicable review and revision process before a refund will be considered.
   • If, after reasonable efforts to address the client's concerns, the client remains dissatisfied and Def Beat Media Marketing determines that a partial refund is appropriate, any refund issued will not exceed 25% of the total amount paid for the applicable service.
   • A partial refund under this provision is not guaranteed and will be determined based on the circumstances of the project, the work already completed, and the nature of the client's concerns.
   • Requests that materially change the originally agreed strategy, creative direction, project scope, objectives, or previously approved concepts are not considered corrections and may require additional fees.
   • Dissatisfaction based solely on campaign performance or results—including views, engagement, followers, sales, revenue, distribution, festival acceptance, media coverage, sponsorship, audience growth, or other outcomes that Def Beat Media Marketing does not guarantee—does not, by itself, qualify the client for a refund.
   • Once the review and revision process has been completed and the final campaign deliverables have been provided, all payments are final and no refunds are available, except where otherwise required by applicable law.
4. Corrections & Revisions
   • If errors or missing agreed-upon deliverables are identified, Def Beat Media Marketing will correct them at no additional cost.
5. Mutual Integrity
   • We commit to delivering services on time and at a high standard.
   • Clients agree to honor payment terms and respect the non-refundable portion of services rendered.

Brand Builder Refund Policy

1. Non-Refundable Service Portion
   • Once the 48-hour cancellation period has expired and substantive work has begun, 50% of the total Brand Builder project fee is non-refundable.
   • This covers research, discovery, strategy, brand positioning, messaging, concept development, copywriting, creative development, and other work performed in developing the client's Brand Builder project.