Testing Voice AI Agents in Scalendo: Calls and Logs

Overview

This guide explains how to test Scalendo Voice AI agents before deployment using two methods: Web Call (browser-based) or Phone Call (telephony-based). Testing helps refine prompts, flows, and settings to improve conversion rates.

Key Testing Methods

Web Call:

• Browser-based, requires no phone number purchase
• Instant testing without dialing setup
• Uses logged-in user's contact as caller identity
• Call transfer is not supported
• Shows live transcript during the call

Phone Call:

• Uses existing telephony infrastructure
• Requires entering your phone number to receive the test call
• Allows selection of caller ID
• Supports call transfers based on agent configuration
• Standard rates may apply

Main Benefits

• Rapid feedback loops for prompt refinement
• Nearly complete feature parity (except Web Call transfers)
• Keeps test activity separate from production analytics