CS in the AI Era · From relationship managers to revenue leaders · csintheaiera.com
PLEASE COPY THIS TEMPLATE TO USE IT!
How to use this template
The map is already filled in — that's intentional. Your job isn't to discover which quadrant your tasks belong to. Your job is to be honest about where you're actually spending your time, and where you should be.
Work through each quadrant. Score yourself. Then look at the gap. That gap is your action item.
Recommended uses: solo reflection · 1:1 with your manager · team discussion · quarterly role review
Four quadrants. Two axes: AI capability (how well AI can do this task) and human judgment required (how much irreplaceable human judgment the task demands).
| Quadrant | AI Capability | Human Judgment | What it means |
|---|---|---|---|
| 🔴 Protect | Low | High | Human-only. Your irreplaceable value. |
| 🟢 Elevate | High | High | AI surfaces it — you decide and act. The revenue zone. |
| 🟣 Augment | Low–Med | Medium | AI makes you faster. You're still in the loop. |
| ⚫ Replace | High | Low | AI does this better and faster. Fighting it is career risk. |
These are the tasks where trust, judgment, and presence are the product. No AI system builds a relationship over 18 months, reads a pause before an answer, or decides in real time that a commercial conversation is actually a human moment.