Overview

This guide teaches users how to train AI bots using Scalendo's Web Crawler and Custom Bot Responses tools to deliver accurate, consistent customer support.

Key Sections

What is Conversation AI Bot Training?

Bot training involves teaching your AI to provide accurate and context-specific responses to customer queries using knowledge base tools.

Key Benefits

• Improved Accuracy: Delivers precise responses tailored to questions
• Enhanced Efficiency: Automated responses reduce manual work
• Consistency: Maintains high-quality information across interactions
• Scalability: Supports growing customer bases

Web Crawler

Allows bots to learn from internet data with three domain type options:

• Exact URLs: Single webpage crawling
• All URLs with Path: Pages within specific paths
• All URLs in Domain: Entire domain pages

Users can crawl up to 4,000 web URLs per Knowledge Base.

Google Docs Training

Docs must be set to "anyone with link" sharing. Failure to adjust permissions generates error messages.

Custom Bot Responses (FAQs)

Users can manually add Q&A pairs or provide feedback through thumbs-up/thumbs-down options during conversations to refine responses.