Overview

This support article addresses common login problems users encounter with Scalendo's authentication system, particularly related to two-factor authentication and connectivity issues.

Key Sections

Initial Recommendation for 2FA Issues

"If you're an agency struggling to receive the two-factor authentication (2fa) code, try logging in using your Google Account at app.scalendo.com."

Error: Unable to Log In

Solution involves checking Internet Service Provider security settings:

• Verizon Fios: Disable home network protection at their support portal
• CenturyLink: Disable secure wifi through their knowledge base
• Survey Junkie: Uninstall the software as it affects SSL certificates
• McAfee: Turn off web protection settings
• Xfinity: Check online security settings
• Spectrum: Disable Security Shield

For other ISPs, users should inspect the browser's network tab and contact support at (888) 732-4197 with a recording of the API response.

Error: Security Code Not Sending

The agency administrator must add a phone number to the user's profile. Admin-only users should call (888) 732-4197 for assistance.

Requirements include:

• User's login email
• Check spam folder for "Login Security Code" emails
• Company relationship number (from agency settings)