Facing problems logging in to or using Scaura on the web? Here's help.

Login is not completed

What happens: after clicking Login on app.scaura.com/webapp, a loader shows and you're returned to the login screen.

Cause: not enough space for the browser to load Scaura's content.

Solution: close browser tabs and/or free up disk space (at least 1GB), then log in again.

No channel is shown after login

What happens: you log in successfully but see no channel.

Cause: you don't currently have permission to see any channels.

Solution: ask a super admin or admin to grant you channel access. If you're sure you have access, click Retry / Try again to reload the switch-channel page.

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Page cannot be reached

Possible causes:

  1. No internet connection — try other websites. If you have internet but the app reports none, check whether you're on corporate WiFi (which may block the app); contact your IT department or use another network.
  2. Incorrect address — Scaura for web: https://app.scaura.com/webapp/ · Scaura CMS: https://app.scaura.com/cms/
  3. Firewall configuration — some corporate networks block Scaura; consult your IT department.

Download is not completed

What happens: no file downloads after clicking Download app on app.scaura.com.

Cause: the download is blocked by a corporate network configuration. Consult your IT department.

Other unexpected issues

If files or parts of the app don't display: