Tips for troubleshooting issues when uploading files to the Scaura CMS.

Supported file formats

Admins can upload all file formats. For details, see What file formats are supported in Scaura?

File sizes

Uploads are supported up to 1.6 GB.

Upload does not complete

If an upload doesn't finish and no error appears (common with Office documents like PowerPoint):

1. Open the document and save it again.
2. Save it with a different extension (e.g. PPT → PPTX or vice versa).
3. Try a different browser.

Still stuck? Contact [email protected].

Upload is too slow

Uploading many files — or a slow connection — can cause delays.

1. Wait a couple of minutes. If there's no progress, refresh and check whether the files uploaded.
2. If not, try again with a few files at a time.

File is not viewable in the CMS and app

A file (e.g. a video) may be classified as "Other" and not viewable full-screen. This happens when the original file extension was changed — for example, an example.mov renamed to example.mp4 before upload. Always upload the original file with its correct extension. To change format, use a converter or export to the new format before uploading.