How to mark the Conversation as read:

1. Click Mark as Read

Click the "Mark as Read" button to manually mark a conversation as read.

2. Reply to the conversation manually

Sending a manual reply to the conversation will mark it as read.

3. Use workflow action to edit conversation

Apply a workflow action that edits the conversation to mark it as read.

4. Toggle on Auto Mark as Read in the workflow settings

Enable the "Auto Mark as Read" option within your workflow configuration settings to automatically mark conversations as read based on your workflow conditions.

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