FXpress · AI Co-Pilot for Cross-Border Remittance · User Interviews
| Property | Value |
|---|---|
| 👤 Owner | Lorraine Kim |
| 🏷️ Status | Complete · 4 participants |
| 📅 Date | November 1, 2025 |
| 🔬 Method | Semi-structured interviews · 30–45 minutes each |
| ↩️ Follows From | Research Plan · Interview Discussion Guide |
| ➡️ Feeds Into | Affinity Map · Synthesis Debrief · Personas |
Four participants who regularly send money internationally were interviewed to understand their habits, frustrations, and reactions to an AI-assisted sending concept that uses crypto rails behind the scenes. Each interview covered: current tools and behaviors, pain points around FX rates and fees, attitudes toward crypto, reactions to an AI assistant concept, and responses to a proposed product flow.
| Name | Age | Location | Occupation | Sends To | Frequency | Current Tool |
|---|---|---|---|---|---|---|
| Jenni | 29 | Los Angeles, CA | Marketing Coordinator | Grandmother · Manila, Philippines (GCash) | Monthly (~$200) | Remitly · Xoom |
| Kang | 35 | New York, NY | Senior Software Engineer | Parents · South Korea | Monthly ($500–700) | Wise · bank wire · USDC |
| Perry | 40 | Dallas, TX | Warehouse Supervisor | Parents & sister · El Salvador | Monthly ($150–250) | Western Union · Remitly · MoneyGram |
| Sadie | 26 | San Francisco, CA | Freelance UX Designer | International collaborators · Latin America & Africa | Irregular | Coinbase Wallet · cUSD · Valora · Celo |
`Low ──────────────────────────────── High
Perry Jenni Kang Sadie │ │ │ │ Fears scams Open if Has used Fluent — No exposure abstracted USDC/MetaMask DeFi, wallets, + regulated Cautiously smart contracts optimistic`
| Participant | Preferred Mode |
|---|---|
| Perry | Full manual control — AI informs, user always executes |
| Jenni | AI recommends → user approves → trust builds over time |
| Kang | AI auto-sends at user-defined rate threshold — with kill switch |
| Sadie | Programmable automation — set rules, AI executes, logs all actions |
▸ Jenni — Age 29 · Los Angeles · Marketing Coordinator · Manila / GCash
▸ Kang — Age 35 · New York · Software Engineer · South Korea / Wise
▸ Perry — Age 40 · Dallas · Warehouse Supervisor · El Salvador / Western Union