This support article explains how to leverage AI-powered conversation features through the Scalendo mobile applications.
The feature enables users to access intelligent conversation capabilities across WhatsApp, Facebook Messenger, and Instagram DMs directly from their phones. The system operates in two distinct modes to accommodate different user preferences and workflows.
Autopilot Mode: AI sends a reply without user input after a predetermined delay configured during initial desktop setup. This approach works well for handling conversations during unavailable periods or peak message volumes.
Suggestive Mode: This alternative presents AI-generated reply options that surface when users enter the message composition field, preserving full user control over what gets sent.
Users must complete their setup on desktop first. The process involves accessing Settings > Conversation AI, selecting a preferred mode, establishing delay preferences, and training the AI using FAQs or web crawling tools.
Once configured, users can toggle the feature on/off, monitor status, and schedule reactivation directly within conversation screens by accessing the three-dot menu and selecting Edit AI Settings.
The documentation clarifies that Mode switching must be done from the desktop setup page and that complete setup cannot occur solely through mobile devices.