Welcome to the support page for Vault Lock: Hide Photos.
Vault Lock is a private vault app that lets you store photos, videos, passwords, and notes securely on your device.
If you have questions, need help, or want to report an issue, please contact us by email.
Support Email: o[email protected]
App Name: Vault Lock: Hide Photos
Developer: Oleksandr Zhuryk
Common Questions
Vault Lock stores your imported photos, videos, passwords, and notes locally on your device inside the app sandbox. We do not upload your private content to our servers.
If you delete the app, locally stored content may also be deleted from your device. Please export or save any important content before deleting the app.
Open the app, go to the paywall or subscription screen, and tap “Restore Purchases.” Make sure you are signed in with the same Apple ID used to purchase the subscription.
You can cancel your subscription in your Apple ID settings:
Open Settings on your iPhone → tap your Apple ID → Subscriptions → select Vault Lock → Cancel Subscription.
Deleting the app does not automatically cancel your subscription.
For privacy and security reasons, Vault Lock does not have access to your PIN or private vault content. If PIN recovery is not available in your app version, you may need to reset the app, which can delete locally stored content.