Overview
This Scalendo Support Portal article explains how users can access and modify the components of AI-generated responses within conversations. The feature enables transparency into how AI formulates answers and permits real-time updates to knowledge sources.
Key Functionality
The feature allows users to:
- View underlying AI components including prompts, intents, actions, and data sources
- Edit knowledge base entries (FAQs, website data) directly from conversation view
- Reflect updates instantly in subsequent AI responses
Available AI Response Information
- Response: The actual AI message (editable for future AI learning, but doesn't change already-sent messages)
- Prompt: Instructions the AI followed (directly editable in sidebar)
- Intent: Purpose of the response (not editable in sidebar; requires Conversation AI settings access)
- Sources: Knowledge chunks and FAQs used as training data
How to Access
- Open a conversation containing AI-generated messages
- Locate the message with an AI icon beneath it
- Click the AI icon to open the Response Info sidebar
Important Notes
- Edited knowledge base entries apply to all future AI responses using that data
- Edited entries receive an "Edited" label in the sidebar
- Changes cannot be undone but can be re-edited to restore previous versions