This article explains an automated outbound calling feature that integrates Voice AI capabilities into workflow actions. Users can select an agent and phone number to schedule outbound calls to contacts.

Key Operational Guidelines Include:

• Calls process at 10 calls per minute per location (1 every 6 seconds)
• Maximum of 1,000 calls daily per location; overflow defers to the next day
• Each contact number limited to one call daily and 14 calls maximum within two weeks
• Calls only between 8 AM–88 PM based on contact timezone
• Contacts must have opted in, have DND disabled, and use domestic numbers

Setup Requires Four Steps:

1. Creating a workflow
2. Adding the Voice AI Outbound Call action
3. Configuring the agent and phone number
4. Saving and testing

Important Prerequisite:

Users must register and receive approval through AI AGENTS > VOICE AI > 'ENABLE OUTBOUND CALLS' before using this feature.

The article includes FAQs addressing scheduling management, agent reusability for inbound/outbound calls, call limit handling, and safe testing practices.