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Updated: 02/04/2026.

Policy subject to change without prior notice. Only the policy during the purchase will be applied.

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At Synchroni, we want you to feel confident in your purchase. This policy explains how returns, refunds, and warranties work for our devices and accessories.

Return Window

• You may return eligible products within 30 days of delivery (“Return Period”).
• Returns requested after 30 days will not be accepted.

What Can Be Returned

• Devices: May be returned if in good condition, including lightly used devices.
• Accessories (caps & electrodes): For hygiene reasons, accessories may only be returned if unused and in their original, unopened packaging.
• Defective or damaged items: If your order arrives defective or damaged, we will provide a prepaid return shipping label and issue either a replacement or a full refund.

Return Process

• Contact our support team at [email protected] within 30 days of delivery.
• Provide your order number and reason for return.
• Once approved, you’ll receive return instructions.
• Ship the product back. For non-defective returns, customers are responsible for return shipping costs.

Refunds

• Refunds are issued to the original payment method once the return has been inspected.
• A 10% restocking fee applies to opened or lightly used devices to cover inspection, testing, and repackaging.
• Original shipping charges are non-refundable.

Warranty

• All devices are covered by a one (1) year limited warranty against defects in materials and workmanship under normal use.