Project Details
| Field |
Detail |
| Project Type |
Community Management — Weekly Report |
| Industry |
Tech / Product Community |
| Objective |
Demonstrate ability to track, categorize, and report on community activity in a way that is useful to management |
Weekly Community Report
Reporting Period: [Week of Month, Year]
Prepared by: Blessing Ekwenye, Community Manager
Overview
| Metric |
This Week |
| Total Messages Received |
147 |
| Responses Sent |
143 |
| Average Response Time |
Under 24 hours |
| Escalations to Support Team |
12 |
| Resolved Tickets |
131 |
| Open/Pending Tickets |
4 |
Top Issues This Week
| Issue Category |
Volume |
% of Total |
| Account Login Issues |
52 |
35% |
| Payment Questions |
41 |
28% |
| Product Information Requests |
32 |
22% |
| General Feedback |
22 |
15% |
Actions Taken
- Escalated all 12 technical login issues to the engineering support team with full context
- Responded to all customer inquiries within the 24-hour SLA
- Logged all recurring complaints in the shared tracking sheet
- Prepared this report for management review
- Followed up on 4 tickets from the previous week that were still open