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REMOTE OPERATIONS SPECIALIST

                                                                                                       Administrative Support •Virtual Assistance • Digital Marketing

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Biography

Hi, I’m Wenselle Jeiel Cero, 26 years old. A dedicated woman turning vision into results.

I help entrepreneurs and online businesses stay organized, visible, and productive through virtual assistance, digital marketing support, content creation, and projects management.

With experience working with international clients across Australia and United States, I bring proactive, detail-oriented, and results-driven approach to every project.

Contact

📞: +639203369357

💌: [email protected]

📍: General Santos City, Philippines

Socials

LinkedIn: linkedin.com/in/wenselle-cero

Resume: Wenselle Jeiel Cero

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Education

• Ipil District SDA Elementary School (2006-2012)
• Dr. Aurelio Mendoza Memorial Colleges - Junior High School (2012-2016)
• Universidad de Zamboanga - *Senior High School (*2026-2017)
• Fatima National Highschool - Senior High School (2017-2018)
• Mindanao State University (2018-2022)
  • Bachelor of Science in Economics
  • Cum Laude / Latin Honor
  • Academic Awardee

Skills

• Administrative task
• SEO (Search Engine Optimization)
• Basic Graphic Design (Canva)
• Project Management (Notion, Trello)
• Email Marketing (Kit and Mailchimp)
• Code Vibing (Emergent)
• Web Design (Squarespace and Wordpress)
• Copywriting and Content Writing
• Client Communication and Reporting (Slack)

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📋 Work Experience

Customer Service Representative - Teleperformance, PH

September 2022 - July 2023

As a Customer Service Representative at Teleperformance, I supported two major accounts — Healthcare and Netflix — by addressing customer concerns, providing effective solutions, and maintaining high-quality service. I consistently met performance standards such as turnaround times and quality scores, while accurately documenting all interactions in the CRM system for reporting and analysis. I also adapted to different account needs, ensuring customer satisfaction across both industries.

Digital Marketing Specialist - Doneverse

August 2023 - April 2026

At Doeverse, I was trained as a Digital Marketing Specialist and worked with three different clients under the agency model, adapting quickly to each client’s unique needs and timelines. My role extended beyond digital marketing to include administrative tasks, online research, social media management, and other support functions as requested. This experience strengthened my versatility, time management, and ability to deliver results across a variety of digital and operational tasks.

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Tools & Systems

I USE AS A VIRTUAL ASSISTANT

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