TL;DR: Logs are a timeline of what Sayso did on your computer. If something isn't working, they let our team see what happened without guessing or asking you to recreate the problem.

What logs are

Sayso keeps a small text file on your computer for each day you use it. It records what the app did and when: signing in, connecting to our servers, starting and stopping sessions, and which audio devices it saw.

What logs help us find

• Mic problems — whether your microphone was sending sound, how loud it was, and when it went silent
• Audio device changes — headsets or Bluetooth devices disconnecting, or your computer switching speakers or mics mid-call
• Connection drops — when the Coach lost its connection and whether it reconnected
• Sign-in issues — whether your session expired or failed to refresh
• App errors — anything that failed behind the scenes

What's in them (and what isn't)

Logs do NOT contain:

• Audio recordings of your calls
• Full call transcripts

Logs DO contain:

• Your Sayso login email
• Your computer's user name (it shows up in the file path)
• The coaching cues Sayso showed you
• Details Smart Capture picked up during calls, such as a lead's area or price range

We only use your logs to fix the issue you reported. If there's anything in them you'd rather we not see, let us know before you send them.

How to find your logs