What can i expect from Wi-Fi calling?

Wi-Fi Calling gives end users more ways to connect.

Users with a compatible device are able to make voice calls when connected to a compatible Wi-Fi connection. That means it is possible to make calls even if they don’t have mobile signal, provided they are connected to a suitable Wi-Fi connection. If they are abroad, they can also make calls back to Australia using a compatible Wi-Fi connection abroad.

All customers with a VoLTE enabled service will have access to Wi-Fi Calling.

Will i be able to make calls in areas with no mobile coverage?

If a user has a suitable Wi-Fi connection, they will be able to make Wi-Fi calls in their home even in areas with no mobile coverage.

What happens when i move from mobile coverage to Wi-Fi calling?

Calls handover seamlessly beween VoLTE and Wi-Fi calling.

What do end users need to do to use Wi-Fi calling?

Don’t worry about downloading apps, just make sure your Wi-Fi network details are set up on your phone and dial as normal and your dive is connected to Wi-Fi

What is Wi-Fi calling?

Wi-Fi Calling allows users to make and receive phone calls over a suitable Wi-Fi connection. Their compatible mobile device will use a Wi-Fi network to make the voice calls.

Wi-Fi Calling is useful when users have access to a suitable Wi-Fi connection and they:

• Are travelling overseas and want to call back to Australia.
• Want to extend coverage while indoors; or
• Need to stay connected if there’s a mobile network outage.

To use Wi-Fi Calling, users will need a 4G mobile phone which is Wi-Fi Calling capable and a suitable Wi-Fi network. The service will also need to be VoLTE enabled.

Can i make a Wi-Fi voice call from overseas?

Yes, but only Wi-Fi voice calls from overseas back to Australia will be permitted.

How does Wi-Fi calling work?