What are voice AI working hours?
This feature allows you to enable/disable working hours for AI employees and select days of the week and hours each day.
The article explains that configuring availability helps manage when AI assistants are active, ensuring service during peak times while preventing unnecessary off-hours interruptions. This approach can enhance efficiency and maintain consistent service quality.
Users can access the feature via Settings > Voice AI Agents > Phone & Availability, then toggle to enable working hours, select preferred days/times, and save changes.
The system does not automatically update when schedules change—manual updates are required whenever working hours need adjustment.