I help SaaS companies and growing businesses retain customers, reduce churn, and build customer success operations that actually scale.
With 7+ years of CSM experience, including leading a 500+ person customer operations division at UBA Group with 98% CSAT. I bring both relationship depth and operational firepower to every engagement.
What makes me different: I combine senior-level customer success experience with hands-on automation skills. Using tools like HubSpot, Airtable, Monday.com, Zapier, and Make.com, I build systems that speed up onboarding, catch churn signals early, and eliminate the manual work that slows CS teams down.
What I help with:
Available for full-time remote CSM roles and select consulting engagements globally.