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Fin announced Fin 4 at Pioneer in San Francisco on 7 October 2026. It's not one shiny new feature. It's upgrades across the whole system.

Here's what was announced, what I think matters most for your team, and what we don't know yet.

— Conor

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The video version

https://www.loom.com/share/a1a93cb2ba634d1e9b354499d785c894

The short version

Fin will move from answering questions when asked to working towards outcomes you set.

It now starts conversations itself, works through messy problems without a script, asks your team for help instead of walking away, and has a souped-up Operator running the admin behind the scenes.

What was announced

1. Fin for Success: Fin starts the conversation

Fin now onboards, activates and re-engages your customers. It decides when to help, what to say, and where to reach each customer. It can follow up on a stalled conversation or nudge someone through a step they didn't finish.

Fin's own examples:

• Introducing customers to features they haven't used yet
• Building an onboarding plan for each new customer and helping them complete it
• Reaching out when usage drops
• Spotting signs of churn, and spotting growth signals

It can track progress using data from Snowflake, Shopify and Salesforce. And the UI seems to sit next to your product’s UI in its own panel, rather than just in the Messenger in the top-right.

2. Skills: for problems without a set process

Procedures are great when you know the steps (refunds, account changes, subscription issues). Skills are for the messy stuff that doesn't follow a defined process, like diagnosing email delivery issues or investigating failed payments.

Each Skill has three parts:

• Triggers: when Fin should use it