Sometimes emails get lost before reaching your inbox. Once an email leaves Scaura's server, several variables outside Scaura's control can prevent delivery. This guide helps when that happens.

I don't receive Scaura's invitation email

When a user is invited, Scaura sends an email from [email protected] with instructions to set a password and log in.

1. Confirm your admin added you as an active user.
2. Check your spam/junk folders.
3. Add [email protected] to your contacts, and/or ask your network admin to whitelist it.
4. Ask your admin to re-send the invitation.

If none of this helps, contact [email protected].

I don't receive Scaura's reset-password email

If you see an error after entering your email, you probably don't have a Scaura account with that address. If you see a confirmation but no email arrives:

1. Check your spam/junk folders.
2. Add [email protected] to your contacts and/or whitelist it.
3. Try resetting again.

Still nothing? Contact [email protected].

I don't receive emails from the in-app email sharing tool

Depending on a company's firewall, security policy, and email server, share emails can land in spam or fail to deliver. Always check spam/junk. Workarounds:

• Add [email protected] to your contacts and/or whitelist it.
• Use the generate a link tool instead: create a link for your files, then send it by email yourself.