Job Title: Implementation Lead
Company: Stationwise
Location: Preference for Chicago area (Hybrid: 2-3 days in person in Chicago) candidates, but also open to fully remote
At Stationwise, our mission is to help customers fight fires, not software.
We build SaaS for fire departments, starting with a staffing tool. Fire Chiefs are under immense pressure to modernize, and Stationwise helps automate much of their workforce management, payroll, and budgeting. For the average career Fire Chief, labor costs are a $15-45 million a year problem—without Stationwise, the senior staff of a fire department wastes hundreds of hours a year just to track this budget. With Stationwise, they can save time and also make real decisions from their pay data, not just log them for reports.
Our company was co-founded by Marcus Edwards, a firefighter's son, UIUC alum, and Stanford MBA, and Murat Aydos, formerly a senior staff engineer at Lyft at Udemy. Most employees are software engineers across the US and Turkey, and we’re now hiring more roles for our US-based customer team. As a venture-backed startup, we are all individual contributors who wear many hats—we promise the challenge will be great, and the chance to learn even greater.
We expect to triple our growth this year and the work you’ll be doing will be instrumental in setting the foundation for our future success as a team.
| In service of those who serve | We empathize with our customers. Our team builds the best products for public servants because it’s what they deserve. |
|---|---|
| Multipliers | We achieve everything together. We accomplish big goals as a small team by making the most of everyone’s intelligence, capability, enthusiasm, and trust |
| Fearless feedback | We learn to grow. We are eager to seek out feedback, and team members provide it without hesitation. |
| Rapid response | We respond to change quickly. We aim to make the right decision fast, then to execute even faster. |
| Own the outcome | We hold each other accountable. Each team member is invested in (and responsible for) the work they produce. |
| Question and conquer | We question everything. Through respectful discourse, we test assumptions to make sure the best decision gets made. |
| Life, above all | We share the workload. We enjoy life outside of the office, and we take time to celebrate those moments together. |
| Data onboarding + implementation | Collect data from fire departments, get it into the tool, and get them launched fast. |
|---|---|
| Training | Train every user across the fire department from probationary trainee to Fire Chief. This includes video tutorials, virtual time with customers and (if needed) in-person time. |
| Customer success | Manage ongoing customer support tickets to ensure 24/7 coverage across entire team |
| Product feedback | Triage customer feedback to identify 1) what is urgent, 2) what should be added to the backlog and 3) when and how to push back on a customer requests |
| Process improvements | Develop and/or improve the processes and documentation to support all of the above |