Welcome! We're here to help you get the best experience with Valo Sleep.
For any questions, issues, or feedback, email us at: **t[email protected]**
We aim to respond within 1–2 business days.
The app blocker isn't working. What should I do? Make sure you've granted Screen Time permissions during setup. Go to iPhone Settings → Screen Time and check that Valo Sleep has the necessary permissions.
My Brain Dump recording isn't transcribing. Transcription is a premium feature. Make sure you have an active subscription and a working internet connection when tapping Transcribe.
How do I cancel my subscription? Go to iPhone Settings → your name → Subscriptions → Valo Sleep, and tap Cancel Subscription.
How do I restore my purchase on a new device? Open Valo Sleep → go to Settings → tap Restore Purchases.
My breathing exercise audio isn't playing. Make sure your silent switch is not blocking audio. Valo Sleep plays audio through your speaker even in silent mode — if it's still not working, try restarting the app.